Terms & Conditions

Privacy Policy

Big Time Displays has created this privacy policy to demonstrate our company’s commitment to privacy. The following discloses our information gathering and dissemination practices for all Big Time Displays URL’s and its affiliates. Customer information is not sold or redistributed to any other parties outside of Big Time Displays. Our site uses cookies to maintain shopping cart information, provide special offers, and to monitor the effectiveness of our marketing campaigns. Our site makes use of an order form. We collect visitor’s contact information (billing, shipping and email address) as well as financial information (account or credit card numbers) with the purpose of processing and shipping orders as well as promoting company specials to our customers.

By submitting your e-mail address to Big Time Displays, your e-mail address will automatically be added to our E-Newsletter Subscriber List. If you would like to be removed from the Big Time Displays email subscriber list, please send us an email reply to be unsubscribed to the email newsletter list. Your e-mail address is protected by Big Time Displays and will not be sold or redistributed to other companies, except when required by the CAN-SPAM Act of 2003.

You may opt-out of receiving future emails or e-mail promotions by clicking on the link at the bottom of your newsletter and clicking on the “Remove my address” button. Alternatively, you may opt-out of receiving future emails by sending an e-mail to privacy@bigtimedisplay.com. Big Time Displays “REMOVE” in the subject line, followed by the exact e-mail address you wish to be removed. We will remove this address from our list.

If you choose to opt-out of future emails, Big Time Displays is obligated by federal law to remove your email. Please be aware that while the intention is to remove your email address from receiving Big Time Displays emails, Big Time Displays cannot guarantee how your email address will be used by any outside party. Big Time Displays and its affiliates

Please allow two business days to be removed from the list. Note: From time to time, we get requests to be removed from our list, and people continue to receive our E-Newsletter. This usually happens when the e-mail address you are asking to be removed is different from the e-mail address on our list. We will do everything we can to remove your e-mail address.

Return Policy

All orders from Big Time Displays may be returned within three days of receipt for a full refund. In order to return or exchange (under the warranty guidelines described below) all or part of your order, you must contact us for a Return Merchandise Authorization number (RMA#). You must email customerservice@bigtimedisplay.com to obtain an RMA# from aBig Time Displays representative.

All returned merchandise must be returned unused in the original packaging including manuals, accessories, cables, etc. with the authorization (RMA#) clearly taped to the outside of the package. The RMA will be sent to you by email. Return requests must be made within three days of the receipt date, and all items must be landed at our warehouse within ten days of the return request. All free items must be returned together with purchased items in order to receive a full refund. Any shipping and/or handling charges on the original order cannot be refunded. At our discretion, we may levee a restocking fee up to 25% of the cost of items returned. Any vouchers or gift certificates earned by a returned order will be voided, and the voucher amount will be charged to any order to which it was applied.

Big Time Displays is not responsible for shipping costs or damage on returned items. Units to be returned should be packed carefully. All packages will be tracked using USPS and/or UPS.

Product Exceptions to Return Policy

Customized product orders do not apply to the return policy stated above. Customized items include but are not limited to any graphics, customizable color panels, or special order items. Customized items will not be able to be returned. All items listed on this website are considered non-stock unless otherwise stated in the item description as “stock-item.” When an item indicates a “Y” under the “In Stock” status, this does not indicate whether an item a stock item or a non-stock item. This is just an indicator whether the item can be shipped or not. If there is any question as to whether the product can be returned or not, please call 317-735-8955, and ask aBig Time Displays representative.

Limited Lifetime Warranty

Big Time Displays provides a limited lifetime warranty on the following items: Pop-Up Display pop-up frames against manufacturing defects in materials and workmanship during normal use. All repairs needed that coincide with this limited lifetime warranty policy will be done at no charge with the exception of shipping and handling charges. This warranty does not extend to any Big Time Displays products which have been subject to misuse, neglect, accident, incorrect wiring or used in violation of operating instructions furnished by us, nor extend to any units altered or repaired for warranty defect by anyone other than Big Time Displays This warranty does not cover any incidental or consequential damages and is in lieu of all other warranties expressed or implied and no representative or person is authorized to assume for us any other liability in connection with the sale of our products. Some states do not allow limitations on how long an implied warranty lasts, and/or the exclusion or limitation of incidental or consequential damages so the above limitations and exclusions may not apply to the original CUSTOMER. This warranty gives you specific rights and you may also have other rights, which vary, from state to state. If you have any questions concerning this warranty call 31-735-8955 or write warranty@bigtimedisplays.com.

Graphics & Customized Products

All graphics and customized product orders claims must be reported within twenty-four hours of receipt of merchandise. All claims include but are not limited to any such discrepancy between the approved proofs that were sent via email and the merchandise that was received. All claims must be made in writing within twenty-four hours from the time of receipt of merchandise and should be directed to customerservice@bigtimedisplay.com. All claims made after the twenty-four hour period of receipt of merchandise will not be honored.

All printed graphics orders are to be cared for very carefully. Big Time Displays must make the warning that all graphics purchased must be rolled with the graphic side of a graphic outward. If you need further help with an explanation of this, please contact a Big Time Displays representative at 317-735-8955. If this careful instruction is not followed, then delamination will most likely occur and Big Time Displays accepts no responsibility for any such damage to graphics.

All graphics purchased from Big Time Displays are considered final sales. There is no warranty or refund period for graphics purchases. Please follow the claims policy as stated above for any claims issues.

Change Orders & Order Cancellations

All change orders must be made in writing to customerservice@bigtimedisplay.com. Any verbal change orders will not be accepted. Change orders include but are not limited to changes in shipping addresses, changes in order timeframes, or changes in products purchased. All change orders are subject to additional charges or refunds when applicable. All change orders are subject to a restocking fee up to 50% of the retail value of the goods when applicable. All payments for change orders must be paid in full for a change order to be accepted and moved onto the next step in production or shipping.

All order cancellations must be made in writing to customerservice@bigtimedisplay.com.When an order is cancelled after the order has been plBig Time Displays, the order may be subject to cancellation charges which will be deducted from the refunded amount. If an order is completed and shipped, no order cancellation will be accepted. All order cancellations are subject to a restocking fee up to 75% of the retail value of the goods. The following are some examples of circumstances where restocking fees would apply: customized graphics have been put into production, or products have been pulled from stock shelves to fulfill order.

If you need help figuring out your applicable fees associated with a change order or order cancellation, please contact aBig Time Displays representative at 317-735-8955.


This site could include technical or other mistakes, inaccuracies or typographical errors. Big Time Displays may make changes to the materials and services at this site, including the prices and descriptions of any products listed herein, at any time without notice. The materials or services at this site may be out of date, and Big Time Displays makes no commitment to update such materials or services.

Big Time Displays assumes no responsibility for errors or omissions in the information, documents, software, materials and/or services which are referenced by or linked to this site. References to other corporations, their services and products, are provided “as is” without warranty of any kind, either expressed or implied.

In no event shall Big Time Displays or its suppliers be liable to you or any third party for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data or profits, whether or not Big Time Displays has been advised of the possibility of such damages, and on any theory of liability, arising out of or in connection with the use of this site or of any web site referenced or linked to from this site. Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you.

The downloading or other acquisition of any materials through the site is done at your own discretion and risk and with your agreement that you will be solely responsible for any damage to your computer system or loss of data that results from the downloading or acquisition of any such materials. No advice or information, whether oral or written, obtained by you from Big Time Displays or through or from the site shall create any warranty not expressly stated in the legal statement.

This site contains links to third-party web sites that are not under the control of Big Time Displaysand Big Time Displays makes no representations whatsoever about any other web site to which you may have access through this site. When you access a non-Big Time Displays web site, you do so at your own risk and Big Time Displays is not responsible for the accuracy or reliability of any information, data, opinions, advice, or statements made on these sites or for the quality of any products or services available on such sites. Big Time Displays provides these links merely as a convenience and the inclusion of such links does not imply that Big Time Displays endorses or accepts any responsibility for the content or uses of such web sites.

This site can be accessed from other countries around the world and may contain references to Big Time Displays products, services, and programs that have not been announced in your country. These references do not imply that Big Time Displays intends to announce such products, services or programs in your country.

Copyright Notice

The materials and services on this site are protected by copyright and/or other intellectual property laws and any unauthorized use of the materials or services at this site may violate such laws. Except as expressly provided herein, Big Time Displays and its suppliers do not grant any express or implied right to you under any patents, copyrights, trademarks, or trade secret information with respect to the materials and services.

Except as specifically permitted herein, no portion of the information or documents on this site may be reproduced in any form or by any means without the prior written permission of Big Time Displays.


You agree to indemnify and hold Big Time Displays, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of content you submit, post to or transmit through this site, your use of this site, your connection to this site, your violation of the rules, or your violation of any rights of another person or entity.

You agree to indemnify, defend and hold harmless Big Time Displays, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to this site from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these rules (including negligent or wrongful conduct) by you or any other person accessing this site.

Governing Law and Jurisdiction

This site (excluding linked sites) is controlled by Big Time Displays from its offices in the State of Indiana and the United States of America. By accessing this site, you and Big Time Displays agree that all matters relating to your access to, or use of, this site shall be governed by the statutes and laws of the State of Indiana, without regard to the conflicts of law’s principles thereof. Big Time Displays makes no representation that materials on this site are appropriate or available for use in other locations, and accessing them from territories where their content